Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Returns must be initiated within 30 days of the delivery date. If the return request is made after this period, we may not be able to process your return. Items that are marked as final sale or clearance cannot be returned.
Return Process
To initiate a return, you must contact us by emailing [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please do not send your item back without first obtaining authorization from us.
Return Shipping Costs
Customers are responsible for the cost of return shipping unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return the original item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receiving the item. Include photos of the damage or defect in your email to help us resolve the issue quickly. We will provide instructions on how to return the item and will cover the return shipping costs in such cases.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us at [email protected]. We are here to assist you with any concerns you may have regarding your purchase.